Returns&Refunds

Cancellation


  • Immediately after payment is completed, order cancellation can be processed directly from "MY Page> Cancellation/Exchange/Return Application".
  • After completing the order, please understand that the order may be cancelled due to insufficient stock.
  • If the order status is in preparation for the product, it may not be processed directly because it may have already been shipped or packaged. Please contact the customer centre.
  • All phone cases, phone grips, and AirPod cases are made to order and cannot be cancelled, exchanged, or refunded except for defective products after the payment is completed.


Exchange / Return


  • Exchanges/returns can be accepted within 7 days of receipt of the product only for unused products.
    In addition to product defects, exchange/return courier fees due to simple change of mind, such as size and color exchange, are incurred by the customer.
     (According to Article 17 (withdrawal of subscription) 9 of the Act on Consumer Protection in E-Commerce Transactions, etc., if the subscription is withdrawn due to the circumstances of the consumer, the courier fee is borne by the consumer.)
  • The exchange request is limited to the first time, and after the exchange delivery is completed, no additional exchange request is allowed.
  • Please enclose the exchange/return parcel delivery fee with the exchange/return application form or transfer it by bank account. (국민 473801-04-130144 (주)아트홀 )
  • As voluntary returns are not allowed, please make sure to apply through the customer center or "MY Page> Order Cancellation/Exchange/Return Application".
  • In case of product defects or misdelivery, exchange/return is possible for free of courier cost, but individual preference of monitor color difference, fit and size is not the reason for product defect.
  • If the product is damaged or changed due to customer carelessness, it cannot be returned or exchanged.
  • If the exchange/return payment is delayed, the refund delay compensation process will proceed in accordance with the Electronic Commerce Act.




No Exchange/Return


  • In case the product is used or damaged, the free gift is missing, the product tag, product subsidiary materials are removed or lost -In case the sealed package is opened or the inner packing material is damaged or lost (except for opening for product verification) 
  • When the value of the product has been lost to the extent that it is difficult to resell it over time -If it falls under the reasons for restriction of withdrawal of subscription prescribed by the Act on Consumer Protection in Other Electronic Commerce Transactions, etc. 
  • All phone cases, phone grips, and AirPod cases are made to order and cannot be cancelled, exchanged, or refunded except for defective products.

      

Clearance&Sample Sale


  • Please note that clearance sale items are not eligible for a return except for the initial product defect.
  • SAMPLE SALE products cannot be exchanged or refunded for any reason.
  • For inquiries, please contact the customer center before purchase.


   

Return Address


 

    부산 해운대구 마린시티2로 33 제니스 스퀘어 A타워 104동 307호 (주)아트홀